// Patience, optimism, and a willingness to find a way to
communicate are your best tools.
// Smile, relax, and keep in mind that people with disabilities are just people.
// Don`t make assumptions about what type of disability or disabilities a person has.
// Some disabilities are not visible. Take the time to get to know your customers` needs.
// Be patient. People with some kinds of disabilities may take a little longer to understand and respond.
// If you`re not sure what to do, ask your customer, "May I help you?"
// If you can`t understand what someone is saying, just politely ask again.
// Ask before you offer to help - don`t just jump in. Your customers with disabilities know if they need help and how you can provide it.
// Find a good way to communicate. A good start is to listen carefully.
// Look at your customer, but don`t stare. Speak directly to people with disabilities, not to their interpreter or someone who is with them.
// Use plain language and speak in short sentences.
// Don`t touch service animals - they are working and have to pay attention at all times.
// Ask permission before touching a wheelchair or a piece of equipment.
// Every business should have emergency procedures for customers with disabilities. Make sure you know what they are.